Frequently Asked Questions
Frequently Asked Questions
Do you offer free estimates?
Yes. We provide free phone estimates for most plumbing issues.
For complicated problems that require an on-site inspection, a diagnostic fee may apply - but it is credited toward your repair.
What areas do you service?
We serve West Lafayette, Lafayette, and the surrounding Greater Lafayette communities.
Are you licensed and insured?
Yes. HAAN Plumbing Service, Inc is fully licensed and insured in the state of Indiana.
How soon can you come out?
Most appointments are available within the same week.
For urgent issues (leaks, no hot water, clogged drains), we try to offer same-day service.
Do you offer emergency plumbing services?
We handle urgent issues during regular business hours.
After-hours emergency availability may vary depending on technician scheduling.
What forms of payment do you accept?
We accept:
• Credit/debit cards
• Mobile payments
• Checks
• Cash
• Online invoices
Payment is due when the job is completed.
Do your services come with a warranty?
Yes. All plumbing work includes a 90-day workmanship warranty.
Equipment such as water heaters or filtration systems also carry manufacturer warranties.
Can I supply my own fixtures or appliances?
Yes. You may provide your own faucets, toilets, sinks, disposals, and other fixtures.
We install customer-supplied materials as long as they are compatible and in good condition.
How do I schedule an appointment?
You can schedule by:
• Filling out the form on the Contact page
• Calling us directly
• Emailing your request
We’ll follow up to confirm details, discuss your issue, and provide pricing before work begins.
What should I do if I notice a leak?
Turn off the fixture’s shutoff valve or your home’s main water supply.
Then contact us right away - even small leaks can cause major damage if left untreated.